FAQS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. 

We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All Goosemas VIP Packages must be purchased online. Packages will be available during the presale and public on-sale periods as communicated on the official event website.

After clicking “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us HERE with the following information as soon as possible:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• # OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please include as much information as possible when submitting your request so we can ensure proper accommodations. All ADA requests will be processed in the order they are received and are dependent on availability.

For accessible seating requests at the venue, availability and type of accessible seating tickets will vary based on venue inventory. Once your request is received, we will review available options with you.

To view venue-specific accessible seating information, please visit Boardwalk Hall’s official website.

All VIP and Travel Packages are non-refundable. Please refer to our Purchase Policy for full details.

No. Please see our Purchase Policy for additional details.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

Age restrictions, if applicable, are determined by the venue. Please refer to Boardwalk Hall’s official website for policy details.

If your selected VIP package offers multiple ticket types, you will have the opportunity to select either Premium Reserved or General Admission during checkout.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served.

A Premium Reserved ticket includes a specific assigned seat. Seat location will be displayed during the purchase process prior to order confirmation.

No. Platinum tickets are not VIP tickets and do not include VIP amenities or access.

Please ensure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package. 

All VIP tickets will be delivered through your Ticketmaster account prior to the event date.

Check-in instructions, including location and schedule, will be emailed to the purchaser approximately 5–7 days prior to your event date.

Please note: 100x is not responsible for failed, blocked, misdelivered, or bounced email delivery.

All merchandise will be distributed at the 100x VIP check-in on the day of the event and must be picked up at that time.

Please note: We are unable to ship merchandise before or after the event.

There is no onsite storage for guest merchandise. Guests will need to keep their merchandise on their person, or leave it at their seat at their own discretion.

Please note: 100x is not liable for misplaced merchandise.

Medium and large-sized handbags are permitted but will be subject to a search. Baggage, such as shopping bags, briefcases, backpacks (of any size), duffle bags, luggage and diaper bags, are strictly prohibited.

VIP packages do not include parking unless explicitly stated. Please check Boardwalk Hall’s official website for parking information.

All VIP Packages are non-refundable. Please refer to our Purchase Policy for full details.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees.

Please note: If you are purchasing a travel package before August 21, 2026, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you must be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, but the individual purchasing the travel package has to be 21 or older for hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, August 21, 2026. 

If you purchase after August 21, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: The payment plan can only be chosen at the time of purchase and cannot be added retroactively.

If you purchase prior to Friday, August 21, 2026 select the payment plan option but decide you’d like to make the second payment prior to that final payment due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

You will receive an email from Ticketstoday 3 days prior to a payment date. 

If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. 

Please note: We will honor a 7-day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes! All travel packages include two 2-night tickets for Goosemas. 

Yes! You will have the same ticket type and seat locations for premium reserved tickets for both nights included in your travel package. 

Yes! All travel packages include two 2-night tickets for Goosemas.

All tickets for Goosemas will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. 

Please note: You will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show.  You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets, there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected].

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 

Please note: 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then.

Please note: 100x cannot ship merchandise before or after the event.

100x adheres to the hotel’s standard check-in and check-out policies. Please refer to the hotel’s official website for the most up-to-date information.

Early check-in is not guaranteed. If you arrive early, bag storage may be available through the hotel.

The number of included nights will be specified in your package description. If you wish to extend your stay, additional nights must typically be booked directly with the hotel.

Requests to connect separate reservations are subject to availability and must be submitted to 100x by November 20, 2026.

Travel Packages do not include parking unless explicitly stated. Please refer to the hotel’s website for current parking rates and details.

A valid credit card is required at hotel check-in for incidental charges. Please refer to the hotel’s website for current incidental policies.

Hotel rooming lists are typically shared closer to check-in (often within 1–4 weeks of your event date). Please wait until the recommended timeframe before contacting the hotel directly.

Always reference that your reservation is part of your 100x travel package when speaking with the hotel.

Additional nights must be booked directly through the hotel. Once booked, please contact 100x HERE with:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• ADDITIONAL NIGHT HOTEL CONFIRMATION NUMBER

Requests are subject to hotel availability and are not guaranteed. All requests must be submitted by November 20, 2026.

Travel Package transfers must be requested via the purchaser’s original purchase email address prior to the communicated deadline of November 20, 2026.

Please include:

• ORIGINAL PURCHASER NAME
• ORIGINAL PURCHASER EMAIL
• ORDER NUMBER
• PACKAGE TYPE – [Package Name]
• NEW GUEST NAME
• NEW GUEST EMAIL
• NEW GUEST PHONE NUMBER

Transfers include the entire package (hotel, transportation if applicable, and show tickets) and cannot be split.

The package must be paid in full prior to transfer approval.

All hotel-related requests can be sent directly to 100x HERE prior to the stated deadline for November 20, 2026.

To update your credit card information, please contact Ticketstoday at [email protected].